HQT Ltd maintenance service includes support plan options tied to Service Level agreements (SLA) as well as individual plans for technical support, repair, spares management and software release upgrades services.
Your organization can enjoy the benefits of competitive, customized pricing solutions that will last the lifetime of your telephone system.
You can rely on our well trained qualified technicians to provide consistent, reliable and efficient support for your telephone system
Depending on what level of Maintenance cover you require the SLA's range from:
- Bronze Level
- Silver Level
- Gold Level
An example of a Bronze Level Contract
HQT Ltd will under normal circumstances respond within 4 hours to a request for Maintenance service during the normal working hours which are 9am to 5pm Monday to Friday excluding bank and public holidays either by arranging for a service engineer to make a site visit or by instituting remedial action through the remote interrogation.